FXWARE GAMING PC SUPPORT & TROUBLESHOOTING INFORMATION
TROUBLESHOOTING – A-SERIES AND APU PCs USE HDMI ONLY
If your PC arrives physically damaged then message us immediately with pictures.
If your PC arrives and has one of the following, issues please follow the instructions below:
Reset the Bios to Default/Optimized settings then save and exit to fix most errors. Access the bios menu by pressing the delete key repeatedly as the PC turns on.
No Signal to Monitor or Black Screen
- A-Series PCs: This PC is only intended to be used with HDMI video out port on the back. Do Not use the blue VGA port as it will not work unless all bios settings are set to default and therefore un-optimized and delivering less performance.
- Make sure your HDMI cable is pushed in on the back of the PC and on the back of your monitor/tv.
- Select the right HDMI input for your monitor/tv via the menu (you might need your remote to access the tv/monitor menu).
- If you still do not see a signal please do the following steps:
1. Facing the front of the PC, open the left side of the case using the thumbscrews on the back
2. Make sure all cables are connected inside by gently pushing them in.
3. Locate the memory sticks at the top right of the motherboard.
4. Press the levers on the top and bottom of each memory stick to remove them from the motherboard.
5. Reinsert the memory by carefully lining up the copper pins. One side of the copper pins is short and one is long so look at the motherboard slots and match them up.
6. Press on the memory sticks gently until they click on the top and bottom.
7. Restart your PC. If this doesn’t work see the instructions below.
If you still do not get a signal (or if the PC is crashing or getting a blue screen with white text) then do the following steps:
1. Restart the PC and press the delete key repeatedly.
2. You should now see the BIOS menu.
3. Find the Clock Control setting and lower it by 2 (for example from 110 to 108) and save your settings.
4. If that did not work then lower the setting another 2.
If you still do not have a video signal reset the bios to default settings.
Black Screen and Select Boot Media Message
1. Restart the PC and press f12 repeatedly to pull up the boot menu.
2. If the blue boot menu appears then select the HDD. It usually starts with ST, WL, or WD.
3. Windows 10 should begin to boot.
If you are sure the HDD does not appear in the list then do the next steps.
1. Facing the front of the PC, remove the right side of the case by unscrewing the thumbscrews in the back. If you have a Guardian model PC then remove the left side.
2. Looking at the right side of the PC, locate the hard drive at the bottom left. Bottom right on the Guardian.
3. Gently push in the power connector and the data connector. On certain models, these cables are located on the left side of the PC.
4. Restart the PC to see if it boots Windows 10.
5. If Windows 10 boots then please shut down the PC and replace the side of the case.
For PCs with the original disk - If that does not work then please proceed to reinstall Windows 10, follow the directions below:
Errors while using the PC
1. Run driver booster, windows update, advanced system care, and smart defrag - in this order.
2. Restart the PC.
3. If problems persist then reset the bios to default settings or try the recovery options via the Windows disk. To use the disk press f9 repeatedly while the PC is booting up and select the CD/DVD drive from the boot menu.
How to reinstall Windows 10 (Last Resort for PCs that will not load Windows)
1. Insert the Windows 10 DVD. Make sure you have your activation key (located on the DVD case or on the back of the PC).
2. Restart the PC.
3. While restarting, repeatedly hit the F12 or F8 or F9 button on the keyboard until a boot option menu appears.
4. Select the CD/DVD drive and wait for several minutes as it loads. Hit enter if it asks you to press any key.
5. Follow the install instructions for advanced custom install.
6. Choose to install Windows 10 Home on the HDD. It will read as primary and be about 930GB.
7. Finish installing Windows and then proceed to install the drivers from the motherboard’s CD then download the drivers for your graphics processor. You will have to search by the model of your AMD APU or video card (either Radeon or Nvidia).